Terms of service

These Terms of Service govern your use of the website operated by PROXIESAU and your purchase of 3D printed miniatures from our store. By placing an order with us, you agree to be bound by these terms.

 

1. Product Information

1.1 Product Nature (Made-to-Order)

All products are made-to-order using 3D printing technology. As such, every order requires a production period of 14 working days before it is ready for dispatch. This production time is separate from the shipping time.

1.2 Scale and Measurement

Our miniatures are produced in various tabletop scales as stated on the product description, this is measured from the bottom of the feet to the eye level of a standing pose. The height of models with dynamic poses will naturally vary.

1.3 Quality and Minor Imperfections

Due to the nature of 3D printing, products may contain minor imperfections such as small supports requiring clean-up, minimal warping (which can often be corrected with hot water), or minor component breakages easily fixed with super glue. Such minor damage is considered acceptable quality for the hobby and is generally not covered under our replacement policy (refer to Section 3.2).

 

2. Order Cancellations

2.1 Cancellation Window

Orders may only be cancelled if the request is received within 24 hours of the original order placement date.

2.2 Ineligibility for Cancellation

Orders cannot be cancelled if:

  • The request is received after the 24 hour window has expired.

  • The order has already dispatched (you have received a shipping confirmation and tracking number).

2.3 Refund for Eligible Cancellation

If your order is successfully cancelled within the eligible window, you will receive a full refund, including the product cost and original shipping fee.


3. Returns, Refunds, and Replacements

3.1 Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure (e.g., faulty, unsafe, or significantly different from the description) and compensation for any other reasonably foreseeable loss or damage.

3.2 Damaged or Defective Items (ACL Guarantee)

  • Major Damage: If a product arrives damaged beyond repair (a major fault), you are entitled to a choice of a free replacement or a full refund (including the original shipping cost). We will cover the cost of replacement shipping for major faults.

  • Minor Damage: Minor damage (as described in Section 1.3) is not covered by this replacement or refund policy.

3.3 Voluntary Change of Mind / Exchange Policy

We offer a voluntary policy allowing returns for exchange or refund, which does not override your rights under the ACL:

Policy Aspect Details
Timeframe Within 30 days of receiving your product.
Condition Item must be returned undamaged, unpainted, unprimed, and unassembled.
Remedy You may request an exchange for another product of equal or lesser value, or a full product refund (excluding the original shipping costs).
Return Shipping The customer is responsible for all costs associated with shipping the product back to us for change-of-mind returns or exchanges.

 

4. Shipping and Delivery

4.1 Production Time

As stated in Section 1.1, all orders require up to 14 working days for production before shipping.

4.2 Shipping Methods and Tracking

All domestic and international orders are sent by standard post with tracking details provided once the order is dispatched.

4.3 Estimated Delivery Times (After Dispatch)

  • Domestic (Australia): 7 – 10 working days.

  • International (Worldwide): Up to 15 business days.

4.4 International Duties and Taxes

International customers are responsible for any customs duties, taxes, or import fees levied by their country upon delivery. These charges are not included in your order total.

5. Governing Law

These Terms of Service are governed by the laws of Australia and the state of New South Wales.

Contact Information: For any questions regarding these Terms of Service, please contact us through our contact form.